Terms / Customer Service
What are benir beauty's hours of operation?
benir beauty operates 7 days a week, generally within regular business hours. We will always strive to answer any emails and correspondance as quickly as possible. As head office is located on the west coast of Canada, we do operate on pacific standard time.
Does benir beauty guarantee it's products?
At benir beauty, we take incredible pride in providing some of the most pure and active products available, and we stand behind our brand. Should your order arrive in damaged condition, please contact our office immediately to allow us to fix the situation. As our products are of a pure nature and do not contain artificial preservatives, we cannot guarantee our products beyond a 6 month shelf life. Should you have a concern, please have your order number available upon contacting us.
What is benir beauty's return policy?
Benir beauty is able to accept returns on most unused merchandise. Returns requests must be made within 14 days of original receipt of merchandise. We cannot accept (without exception) items which have been opened, used, or are not in re-saleable condition. All sale items are to be considered final sales.
How do I return an unused item?
If you need to return an unused/unopened item, please contact our office via email. Be sure to provide as much information as possible, including the item name, and reason for the return request. Once your request is approved, we will send a confirmation email which includes your return authorization number. We must recieve all returns in re-saleable conditon in order to provide a refund, so ensure your return is packaged well. (We are not responsible for returns damaged in shipping) Once we receive your returned merchandise, we will credit the original card used for your purchase. Benir is not responsible for any shipping cost incurred.
When does my order ship?
we strive to process and ship most orders within 48 hours of receipt, Monday thru Friday. Orders received on weekends or holidays, will generally ship the next business day.